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Explore our own perceptions of conflict and learn practical, hands-on skills to build a foundation in preventing and managing disputes in a productive manner.
Through the study of theory, personal reflection, group discussion and role playing, you will begin to develop your skills in conflict communication.
There are two options for this course:
In-person: six days - 40 credit hours, part 1 is three days and part 2 is three days. Students will have nightly homework, including readings and role play preparation.
Online: 12 sessions - 40 credit hours. Students will engage in blended online learning (synchronous and asynchronous). In addition to the group sessions, students will have approximately 3-4 hours of reading and homework per week to prep for the group sessions and role-play.
Who should take this course?
This course is for people looking for professional development to improve their communication skills and manage conflict in the workplace and at home.
Our students are professionals working in:
Communications in ADR is a prerequisite for some of our other courses and forms the foundation of further learning in conflict resolution.This course can be used to complete the Certificate in Conflict Leadership.
It is a prerequisite for the National Introductory Mediation course.
Ask us about how this course could meet CPD requirements for CPHR Alberta.
What will I learn?
The learning objectives are:
What can I expect in class?
What are the details?
Alberta's association of mediators and arbitrators.
Our main office is located in Edmonton: