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Conflict management coaching workshop

Course Dates

Four Days (29 Credit Hours)

Conflict management coaching, also known as conflict coaching, is a specialized niche in the field of coaching and conflict management. It is a one-on-one technique, in which a trained coach assists people to effectively manage specific disputes or prevent unnecessary ones. Conflict management coaching also helps clients to strengthen their competence to more effectively engage in conflict.

This specialized coaching process has wide application in organizational, family and other contexts - for coaching people to independently manage their disputes, to more effectively engage in challenging communications, and to participate with more confidence in mediation or other ADR processes.


This workshop was designed by Cinnie Noble, LL.B., LL.M. (ADR) who is a certified coach (PCC) and mediator (C.Med). Cinnie is a pioneer in the field of conflict management coaching and the founder of the CINERGY® model, which is taught worldwide. She is author of Conflict Management Coaching: The CINERGY™ Model ( and Conflict Mastery: Questions to Guide You ( For further information on CINERGY® and Cinnie, feel free to visit

Learning Objectives

Through skills practices, simulations, demonstrations, self-reflection and discussion, participants develop and practice conflict management coaching techniques and skills.
  • The theory, principles and methods specific to the CINERGY® model of conflict management coaching;
  • an introduction to and basic working knowledge of conflict management coaching using the CINERGY® model;
  • an understanding of the types of skills required to provide conflict management coaching; 

  • experience of the coaching model as a coach, ‘client’ and observer;

  • knowledge of the applications of this technique; and

  • suggested documents and information about the logistics of conflict management coaching.

Who Should Take This Course

The training will be of specific interest to coaches, workplace and other mediators, HR professionals, lawyers and others who work with people in conflict.

Course Requirements

Completion of Communications in ADR is recommended but NOT required. 

This course is 4 days in length, full attendance is required to receive a certificate of course completion.

Course Fees

ADRIA Members: $2600 + gst 

Non-Members: $2750 + gst

Course Materials

Participants are asked to purchase Conflict Management Coaching: The CINERGY Model and read chapters 2 and 4 prior to the first day of the class. Options to purchase the book can be found at:

Course manual and materials will be provided in class.

Learning Format

This includes lecture, case studies, class discussion, small-group work and role-playing.

Program Certificate Credits

This workshop has been approved for 29 hours of Continuing Coaching Education Units (CCEUs) from the International Coach Federation (26 Core Competencies and 3 Resource Development). If you complete the preparatory reading & brief questionnaire, you will receive 2 extra Resource Development units for a total of 31 CCEUs.

Mediator graduates of this workshop from Canada may apply the hours towards the educational component of the QMed and CMed designations (in accordance with the ADR Institute of Canada).

This program has been approved by the Law Society of Upper Canada for 2 hours & 45 min of Professionalism Content and up to 25 hours & 45 min of Substantive Content.

ADR Designation Qualification

This course qualifies as 29 hours of specialized training toward your Qualified Mediator (Q.Med) or Chartered Mediator (C.Med) professional designation.

Becoming a CINERGY® Certified Conflict Management Coach

Workshop participants have the option of being assessed to become a CINERGY® Certified Conflict Management Coach. This assessment usually takes place up to 3 months after the workshop, once participants have practiced the model. The evaluation is 2 hours long and involves coaching one of CINERGY®’s Competency Assessors. Participants are assessed according to core competencies provided at the training. The cost of $350 plus tax is paid directly to CINERGY® when candidates are ready to proceed.

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Your source for ADR information and expertise.

Our main office is located in Edmonton:
#225, Tower 1
3697 Millwoods Road NW 
Edmonton, AB T6K 3L6

Contact Us:

Toll Free: 1-800-232-7214
Edmonton area: (780) 433-4881
Fax: (780) 433-9024

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