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Integrate your Learning

ADRIA supports students in integrating the communication and conflict resolution skills they learn in our training by offering Learner Sessions, Professional Development, Coach Lists, and Online Practice Sessions. 

Learner Sessions

Starting in October 2017 ADRIA started a new initiative to offer Learner Sessions, introducing new mediators to discussions on techniques and process. Learner Sessions are an opportunity for students and new mediators to take learning beyond the classroom and build a network of peers.  The first part of each session will have an initial topic for discussion with time for Q&A.  Following the discussion, you can form groups with your peers to practice your negotiation or mediation skills.  Each session is hosted by an experienced coach/mediator to answer your skills-based questions.

These sessions are offered at no cost however member registration is required.

We are proud to have these sessions sponsored by 

Upcoming Opportunities

    • Sunday, March 29, 2020
    • (MDT)
    • Monday, August 31, 2020
    • (MDT)
    • ADRIA

    An ADRIA Event

    This three-session role-play practice package is for those that wish to practice their mediation skills in role-play. Participants will be placed in groups of three and assigned role-plays in which they will be either the mediator, or one of the parties. The schedule for the three-sessions will be assigned in advance and emailed to the participants. For each group there will be two role-plays per session and over the course of the three sessions, each participant will have the opportunity to mediate twice.

    Each group will have a coach that will provide feedback on skill integration. These practice sessions are not intended to teach or give feedback on online mediation processes.

    Registration is open to ADRIA members that have completed mediation training. Participants are expected to attend all three sessions.  

    Letters of completion will be emailed upon request. Full attendance of all three sessions represents 7 credit hours. Letters of completion and credit hours will only be provided to those that attend all three sessions.

    *In order to participate in this format, students need to be available (without distractions) for the full 2.5 hour session. In addition, you would need a strong internet connection, computer with a webcam and microphone. Instructions and role-plays will be emailed 1 week in advance.

    3 weekly sessions of 2.5 hours:

    Week 1

    • (15 min) introductions, logistics, questions, set up for first role-play
    • Role play 1 (50 minutes)
    • Feedback (15 minutes), transition (5min)
    • Role play 2 (50 minutes)
    • Feedback (15 minutes)

    Week 2

    • Set-up (5 min)
    • Role play 3 (55 minutes)
    • Feedback (15 minutes) transition (5min)
    • Role play 4 (55 minutes)
    • Feedback (15 minutes)

    Week 3

    • Set-up (5 min)
    • Role play 5 (55 minutes)
    • Feedback (15 minutes) transition (5min)
    • Role play 6 (55 minutes)
    • Feedback (15 minutes)


    On the event registration page, you will be asked to select the time slots that you would be available. You will have the option to select mornings M-Sa (9:00-11:30), afternoons M-Sa (1:00-3:30), or evenings M-F (5:30-8:00). Once we have 3 students available for the same time slot, we will assign the groups and schedule the session. If you are available for more than one time slot, please select multiple options to increase your chance of getting into a group. Payment will be due when dates/times are confirmed.


    $295 per participant. Payment will be due upon confirmation of dates/times. No refunds will be given.

    • Wednesday, June 03, 2020
    • 6:00 PM - 7:00 PM (MDT)
    • ONLINE
    • 14

    An ADRIA Event

    Embracing Emotion in Mediation

    We will explore the value that emotions bring to the mediation table, and how to use empathy to validate the parities and keep them moving forward.

    This session will be facilitated by Jaemi Bertrand

    Time: 6:00 pm to 7:00 pm 

    This session will be ONLINE ONLY 

    Registration closes one day before session

    You will receive an email with login details prior to the session (contact to request details no later than 1 day before session if you do not receive this information).

    If you are no longer planning to attend the session, you are asked to cancel ahead of time (send email to

    Sessions may be cancelled if there are insufficient registrants.

    • Tuesday, June 09, 2020
    • (MDT)
    • Tuesday, June 16, 2020
    • (MDT)
    • 2 sessions
    • Online
    • 6

    An ADRIA Professional Development Event 

    Restoring the Workplace After an Inconclusive  Harassment Investigation

    Positive relationships with others at work are an essential part of one’s job and career.  When there is a rupture in work relationships – such as those caused by a harassment investigation – “Employee-Centered Resolution” processes can be used to supportively coach employees to regain their footing after conflict.

    Employee-Centered Resolution may help employees present their views, think about what they are saying, what is being said by the other, and to make their own decisions on how to understand the situation and their options.  Employee Centered Resolution processes can also become an integral step in reengaging and reintegrating employees after a harassment investigation.


    Through lecture, case study discussions, role-plays, and individual exercises, participants in this session will:

    • Be able to compare and contrast the problem-solving mediation approach to that of the “Employee-Centered Resolution” process
    • Practice interventions associated with the “Employee-Centered Resolution” process
    • Learn skills needed to follow the parties lead, amplify conversations, and allow the parties to decide
    • Learn about the link between workplace- strained relationships and psychological distress
    • Appreciate that bystanders and witnesses are vulnerable to negative responses and even illness when working in a context where there are abusive or perceived abusive interactions


    Employee-Centered Resolution processes are based in self-determination theory (SDT) – a framework that reasons how an individual’s psychological needs for autonomy, competence, and relatedness – correlates positively to job satisfaction, better health and increased productivity (Gomez-Baya & Lucia-Casademunt, 2018).  It also highlights the importance of work relations that are friendly and supportive.

    Strained relations are inconsistent with productive work, and they also impact employee feelings toward other co-workers and the organization as a whole. Extreme examples of strained workplace relationships  often include allegations of abusive interactions such as harassment, yelling and bullying, as well as physical and sexual advances (Trépanier, Fernet & Austin, 2013). Those who target other employees, employees on the receiving end, or who perceive they are being treated poorly experience poor workplace health. The repercussions for the employees involved, as well as the organization, are significant and include lost time, decreased productivity, and employee turnover (Leiter, Frizzell, Harvie, & Churchill, 2001).


    • Mediators
    • HR professionals, Managers, Directors
    • Organizational (OD) consultants
    • EAP Personnel
    • Trainers
    • Counsellors

    FACILITATOR – Heidi Erisman – MC, MBA, BGS (Psych)

    Heidi Erisman, MC MBA BGS (Psych), is a senior associate with INSIGHT Corporate Care and a counselling therapist with INSIGHT Psychological. Her professional background includes 12 years as a mental health therapist and twenty years as an Executive Director for not-for-profit and public sector organizations. She has experience and training in assessing and intervening in dysfunctional conflict and performance deterioration, promoting employee wellness and workplace psychological health, and addressing workplace harassment, bullying and violence.

    On behalf of INSIGHT Corporate Care, Heidi is a frequent lecturer and trainer for companies who are concerned about the new relevant legislation and changes to Alberta’s Occupational Health and Safety Act designed to protect the health and well-being of working Albertans. Heidi offers training that examines the legislation and provides employers and employees with strategies to address workplace harassment, bullying, and violence. Heidi teaches evidence-based approaches designed to cultivate a psychologically healthy workplace environment.

    Credit Hours: 6


    Online (2 parts):

    *This course will be presented online. In order to participate in this format, students must to be available from 9:00 to 12:00 without distraction during class time. There will be a 1-hour break for lunch in which students can log off. In addition, students require a strong internet connection, computer with a webcam and microphone. 

    Part 1: June 9, 9:00  a.m. - 12:00 p.m.

    Part 2: June 16, 9:00 a.m. - 12:00 p.m.

    Cost:  $250 + GST members, $275 + GST non-members. 


    Online. Login details will be sent out one week before course starts.


    Register in advance online.

Past Events

Wednesday, May 06, 2020 May Learner Session - FREE - Caucus as a Tool in Mediation: When is it time to take a break?
Wednesday, April 01, 2020 April Learner Session: Do We Stay or Do We Go? When to Terminate a Mediation Session
Wednesday, March 04, 2020 March Learner Session: Pre-Mediation Meetings
Wednesday, February 05, 2020 February Learner Session: Roleplaying Challenges
Wednesday, December 04, 2019 December Learner Session: Creating the Options List - Stage 4 Work
Tuesday, November 12, 2019 Calgary Professional Development Training: Unconscious Bias
Wednesday, November 06, 2019 November Learner Session: Probing Skills in Mediation
Tuesday, November 05, 2019 Edmonton Professional Development Training: Unconscious Bias
Wednesday, June 05, 2019 June Learner Session: Active Listening Workshop
Wednesday, April 03, 2019 April Learner Session: THIS IS NEW, WHAT DO I DO?
Wednesday, March 06, 2019 March Learner Session: (PANEL) The Path to Success as a Mediator
Wednesday, February 06, 2019 February Learner Session: Preparing for a Supervised Mock Mediation
Wednesday, December 05, 2018 December Learner Session: The Words We Choose
Wednesday, November 07, 2018 November Learner Session: Writing up the Mediated Agreement
Wednesday, October 03, 2018 October Learner Session: Comfort with Conflict
Wednesday, September 05, 2018 September Learner Session: The Words We Choose
Wednesday, June 06, 2018 June Learner Session: When Not to Mediate (Online ONLY)
Wednesday, May 02, 2018 May Learner Session: Ethics as a Guide in our Work
Wednesday, April 04, 2018 April Learner Session: Active Listening Skills Mini-Bootcamp
Wednesday, February 07, 2018 February Learner Session: Hearing the Other Side of the Story
Wednesday, December 06, 2017 December Learner Session: Sharing Your Techniques
Wednesday, November 08, 2017 November Learner Session: Managing Emotions
Wednesday, October 04, 2017 October Learner Session: Self Awareness

Mediation Role-Play Intensive

This two-day intensive mediation role-play training is designed to help you get to the next level of skill integration. Expect to be challenged.

This training involves one hour of skill review and three back-to-back role plays each day. Over the course of the two-days, each person will be skilled twice and unskilled up to four times. For each role-play the mediator will be given one-hour to role-play, time for reflection, and 30 minutes of feedback from your coach. Role-players will also be expected to provide feedback on each role-play. Coaches will not hold back; feedback will be robust and comprehensive, intended to elevate your skill integration. If you are not interested in this intense format, please do not sign up.

This is not a beginner mediation role-play group. This is designed for students who have completed mediation training, are committed to practicing their mediation skills, and have already worked to integrate their skills outside the classroom.  The course has been created as an option for students who would like to participate with a committed group with direct coach feedback, in addition to any role-play practice groups or private coaching they are already a part of.

Students must apply to take this training in order to ensure that the group comprises participants that are at a similar level of training and expertise. When you have been approved, an invoice will be emailed, and you will be enrolled in the training.

More details and application

Edmonton Intensives

Calgary Intensives

Private Coaching

After you have completed the Communications in ADR or the National Introductory Mediation course, you may wonder how to integrate your skills and move to the next level.  Many students decide to get together with their classmates to create practice groups.  This is a great idea to start building your skills and your professional network.  

Once you have practiced with your cohort, you are encouraged to engage a coach to help make sure you are not developing bad habits, neglecting key skills, and to bring you to the next level.  A coach can join a practice group to give general feedback, or can give role-play feedback and one-on-one coaching.  

Coaches can help you prepare for:

          • Communications in ADR reevaluations 
          • National Introductory Mediation reevaluations
          • Supervised Mock Mediations for a Q.Med designation 
          • Role-Play portion of a job application process
          • Or, if you have been out of practice for a while

Contact Jocelyn for a list of coaches in your area.  Even if you are not in Calgary or Edmonton we may have a coach in your area of the province.  If we do not, take a look at our Online Practice Sessions (below).  Some of our evaluations can even be done online.

Coaches are private contractors and rates vary.  Please contact coaches for rates.

Online Practice Sessions

Using a web-based platform, learners can connect with each other from anywhere in the province to role-play negotiation or mediation scenarios while one of our experienced coaches observes and provides feedback and guidance. 


Who Should Participate

Those who have taken Conflict Management or Mediation training who would like to practice their communication or mediation skills, or experienced mediators looking for feedback to hone their skills.

Objectives and Benefits

  • You can earn educational credit hours towards your designation in mediation or towards your Program Certificate in Conflict Leadership when you participate in an ADRIA online session as the mediator.  For each 1.5 hour session as mediator you will earn educational credit for 1 hour (up to a maximum of 10 credit hours)
  • Dates and times can be set around your schedule
  • You will be able to receive quality coaching and thorough practice at your convenience
  • The skilled mediator or negotiator will be guaranteed one full role-play from beginning to end
  • Everyone will be sent their roles ahead of time so that you are prepared before hand
  • The coach will be able to see all participants but their own camera will be off so that the mediation feels more realistic
  • Participants will be able to learn from a broader group of coaches and have an opportunity to make connections with other learners from all across the province
  • Role-players will have the opportunity to observe a variety of mediator styles and hear a range of valuable coach feedback

Participation Requirements

Learners will get the most out of these sessions if they have some conflict resolution or mediation training.

The web application used requires you to have a computer with an internet connection, web cam, headset (or microphone and speakers) and a basic comfort level with this type of technology.

How It Works

Using the Zoom online meeting system, participants are able to role-play a mediation or negotiation scenario from the convenience of their home.

All online practice sessions are coached by experienced mediators with a minimum of a Qualified Mediator designation. 

For negotiation role-plays, each session is 1½ hours, allowing for a 40 minute role-play, followed by feedback from the coach. For mediation roleplays, each session is 1½ hours allowing for one hour of role-play followed by feedback from the coach. 

If you want to be the skilled negotiator or mediator, it is your responsibility to arrange role player(s) and to choose a time that works for all of you. Make sure the date you pick is at least one week away to allow our staff time to find a coach. To help you find role players, you can use ADRIA's learner forum to connect with other members, request role-players from anywhere in the province, offer to role-play for others, and suggest times. Note that forum participants must be ADRIA members.

Once you have arranged role-players and have a date and time, please register and pay for your session online. Only the person who will be practicing as the mediator in the role-play needs to register - you will be asked to provide the names of your role-player(s) and the time and date you have agreed to. When ADRIA has confirmed a coach for your session, you will receive a confirmation email.


Communication Skills or Negotiation



Negotiator: $95

Mediator: $95


Total: 1.5 hours (40 minute role-play followed by feedback, questions, drills)

Total: 1.5 hours (1 hour role-play followed by feedback)


You can choose your own role-play or you can ask ADRIA to choose one for you and distribute to your role players.  

If you have specific materials or competencies you wish to cover in the role-play, please inform ADRIA when you register.

Sign up for an Online Practice Session

Find role players and organize a time for your practice session: 

Learner Forum

To register for a practice session as a skilled negotiator or mediator you will need the names of your role-player(s) and the time and date you have chosen for a practice session:

Register for a Practice Session


If you need a reminder, here is a copy of the facilitative Mediation Model.

Note that our online practice sessions do not qualify as a mediation or evaluation for the purposes of applying for an ADR Designation, but if you are working towards a Qualified Mediator Designation you can check the Qualified Mediator Supervised Mock Mediation form for the criteria you would be asked to demonstrate. If you are working towards a Chartered Mediator Designation, you can review the Chartered Mediator Assessment for the criteria you would be required to meet.

Alberta's association of mediators and arbitrators. 
Your source for ADR information and expertise.

Our main office is located in Edmonton:
#225, Tower 1
3697 Millwoods Road NW 
Edmonton, AB T6K 3L6

Contact Us:

Toll Free: 1-800-232-7214
Edmonton area: (780) 433-4881
Fax: (780) 433-9024

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