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Advanced Workplace Restoration & Workplace Fairness Analyst Certification Training

Given recent changes in the Alberta Occupational Health and Safety Act and legislation for federal jurisdiction employees, there is an increased demand from employers for restorative and proactive measures for managing conflict in the workplace.

Top 5 Reasons to Attend

  1. Learn how to support employees and a workplace in crisis.
  2. Improve workplace psychological health and safety.
  3. Understand the connection between workplace culture and managing conflict.
  4. Expand your existing skill set to successfully address workplace dynamics.
  5. Gain recognition from WFI, ADRIA and the Respect Group

Enroll and better equip yourself to practice workplace conflict management in all its varieties.

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This course is offered in three ways:

  •  3-Day Advanced Workplace Restoration, or 
  •  2-Day Workplace Fairness Analyst Certification, or 
  •  5-Day Combination of the workplace restoration offering with the certification process

In addition, the Workplace Fairness Institute is pleased to announce that in accordance with our alliance with the Respect Group, you will receive the opportunity to become Respect Certified.

Course Details

Advanced Workplace Restoration

Day 1 The Wide World of Workplace Restoration

Through interactive activities and brief case studies, participants will explore the wide range of restoration options, including mediation, coaching, facilitation, and training and how they apply in different situations. Through discussion and lecture, participants also explore ethical dilemmas, and the various roles of the consultant, workplace leaders, the union, and subject mater experts.

Here we will explore the following mediation options:

  • employment mediation - i.e. mediation of common law wrongful dismissal claims
  • grievance mediation - the process used as a diversion from arbitration in unionized work environments
  • workplace interpersonal mediation - including two-party mediation and conflict management coaching
  • collective bargaining facilitation and mediation
  • workplace restorations

Most of this day will use group discussion as the pedagogical methodology. We will also provide demonstrations and roleplays to highlight the differences between these options. We will introduce a Mediation Approaches Model that accounts for the stark differences in these options.

Day 2 The Introduction to Workplace Restorations

Here we will lay out a model for restoring workplaces to a state of equilibrium. This will be focused on understanding trauma and its impact on workplace participants. We will take attendees through a number of scenarios that will help them understand the model and how it can be used to restore workplace health.

Day 3 Workplace Restoration in Action

Participants will be given a very elaborate roleplay to review in advance of the seminar. This day will be focused on running a workplace restoration throughout this roleplay. Students will take turns throughout the roleplay to act as facilitator and to discuss strategic moves at various junctures.


3-Day Advanced Workplace Restoration

ADRIA Members: $1550
Non-Members: $1610

2-Day Workplace Fairness Analyst Certification

ADRIA Members: $1050
Non-Members: $1090

5-Day Full Program

ADRIA Members: $2500
Non-Members: $2600

There is an additional $200+GST one time certification fee for those seeking to become registered as "Workplace Fairness Analysts" with the Workplace Fairness Institute.

The benefits to certification include:

  • presence on the WFI website (
  • network of professionals across Canada, and being part of the Workplace Fairness community.

Workplace Fairness Analyst Certification

Day 4 Understanding Workplace Health - WFA Certification Part 1

Here we move to a structural analysis of workplaces with a focus on systems analysis and design. This is the beginning of the WFA certification process. We look at conflict and how it arises. We consider attribution theory and conflict transformation theory as a way of explaining how conflict manifests itself in the workplace. We also consider the role of fairness in conflict and workplace health. This will be an exercise and group discussion day. Participants will fill out forms related to their subject workplaces and share their insights throughout the day.

Day 5 Achieving Workplace Fairness and Psychological Health & Safety - WFA Certification Part 2

This day will be focused on evaluative models for understanding workplace structure. We will introduce the Psychological Health and Safety Standard and explore its potential use as an evaluative model for workplace health. We will also introduce WFI’s Testing Instrument for Fairness Systems and its use to help evaluate the strength of conflict management systems.

In the afternoon, we will explore methodologies for gaining organizational buy-in to the use of these tools. We will consider power relationships in each subject organization and strategize on how best to achieve commitment to change.


Blaine Donais, B.A., LL.B., LL.M., RPDR C.Med

Blaine Donais is a lawyer, mediator, arbitrator, investigator and leading expert in workplace conflict management. He is author of Workplaces That Work (2006); Engaging Unionized Employees (2010); and The Art and Science of Workplace Mediation (2014) all published by Carswell. He is president and founder of the Workplace Fairness Institute. He is an instructor of workplace conflict management at York University and University of Toronto (Centre for Industrial Relations and Human Resources) and acts as Visiting Lecturer at universities around the world. He is also Academic Coordinator for the York University SCS Advanced Mediation Certificate Program. He is co- chair of the ADR Institute of Ontario Chartered Mediators Regional Assessment Committee.

Michelle Phaneuf Co-Director Workplace Fairness West

Michelle Phaneuf is a Chartered Mediator, a trained Ombudsman and a certified Workplace Fairness Analyst.  She is a partner with Workplace Fairness West and has extensive experience delivering change management, conflict management and conflict resolution services. She provides workplace assessments to shift cultures, facilitates teams to reach innovative solutions, and coaches individuals to gain insight and awareness when in conflict.  Recent training and implementation of restorative practices in workplaces has enabled her to experience success with restoring harmony to complex conflict situations.

Michelle has developed and presented workshops with the CPHR (Chartered Professionals in Human Resources), CCDI (Canadian Center for Diversity and Inclusion), the CMHA (Canadian Mental Health Association), APEGA (Association of Professional Engineers, and Geoscientists of Alberta) and many other organizations.

Advanced Workplace Restoration
3-Day Program

Register Now

Workplace Fairness Analyst Certification
2-Day Program

Register Now

Combination Restoration and Certification
Full 5-Day Program

Register Now

Your source for ADR information and expertise.
Alberta's association of mediators and arbitrators. 

Our main office is located in Edmonton: 

#225, Tower 1
3697 Mill Woods Road NW 
Edmonton, AB T6K 3L6

Contact Us:

Toll Free: 1-800-232-7214
Edmonton area: (780) 433-4881
Fax: (780) 433-9024

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