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Given recent changes in the Alberta Occupational Health and Safety Act and legislation for federal jurisdiction employees, there is an increased demand from employers for restorative and proactive measures for managing conflict in the workplace.

Prepare for the New Wave of Workplace Mediation

Each session of this course will be synchronous and live. All group work will be done in Zoom Break Out sessions with reports back to the plenary session. In almost all ways this course is intended to replicate the learning experience of the live in-person seminar.

Top Reasons to Attend

  • Understand how workplace culture and conflict works.
  • Improve workplace health.
  • Learn how to turn around a workplace in crisis.
  • Gain recognition from WFI and ADRIA.

Enroll and better equip yourself to practice workplace conflict management in all its varieties.

This course is offered in three ways:

  •  Assessments only (Sessions 1-3)
  •  Workplace Restoration (Sessions 4-6), or 
  •  Full package of the workplace restoration offering with the certification process (all 6 sessions)

In addition, the Workplace Fairness Institute is pleased to announce that in accordance with our alliance with the Respect Group, you will receive the opportunity to become Respect Certified.

Course Details


Session 1 Understanding Workplace Culture, Conflict & Health

In this session we introduce a model that we use to assess the cultural and organizational health of a workplace. This model contains 6 separate checklists that help:

• Identify workplace culture

• Identify sources of workplace conflict

• Identify the prevailing conflict management systems        in  place

• Evaluate the systems

• Propose change and determine the effect of that               change on workplace culture and health

Session 2 The Process of Facilitating Workplace Health and Psychological Health & Safety

In accordance with the extensive work of our friend and colleague, Dr. Martin Shain – co-author of the Psychological Health and Safety Standard, we explore a process that we use to engage workplace participants in the success of a Workplace Health Assessment. We explore the principle of "client-centered process design" as we discuss the challenges associated with chartering a health assessment team and delivering an assessment process. This is seen as a crucial part of an ongoing Workplace Restoration.

Session 3 Buidling the Business Case For Workplace Health and Psychological Health & Safety

The most significant barrier in the way of health and fairness in the workplace is that it is still seen as a “nice to have”. In this session we will explore how to make the case that psychological health and safety and fairness are “must haves” for the ultimate success of the organization. We will workshop business plans and strategies to sell health and fairness both internally and externally.


Sessions 1-3 (Assessments only)

ADRIA Members: $1250
Non-Members: $1375

Sessions 4-6 (Workplace Restoration)

ADRIA Members: $1250
Non-Members: $1375

Full Package (All 6 sessions)

ADRIA Members: $2200
Non-Members: $2400

All costs + GST

There is an additional $200+GST one time certification fee for those seeking to become registered as "Workplace Fairness Analysts" with the Workplace Fairness Institute.

The benefits to certification include:

  • presence on the WFI website (
  • network of professionals across Canada, and being part of the Workplace Fairness community.

Workplace Restoration

Session 4 The Elements Of Workplace Restoration

These sessions will explore the many different options and models available to practitioners of workplace restoration. We will discuss benefits and challenges with the use of these options and explore their value in participants’ subject workplaces.

Session 5 The Process of Workplace Restoration

This day will be focused on evaluative models for understanding workplace structure. We will introduce the Psychological Health and Safety Standard and explore its potential use as an evaluative model for workplace health. We will also introduce WFI’s Testing Instrument for Fairness Systems and its use to help evaluate the strength of conflict management systems. In the afternoon we will explore methodologies for gaining organizational buy-in to the use of these tools. We will consider power relationships in each subject organization and strategize on how best to achieve commitment to change.

Session 6 Workplace Restoration In Action

Here we share our extensive research into Workplace Restorations and show how the 5 phase model works in different circumstances. We also apply the model to participants subject workplaces for the purposes of experiential learning.


Michelle Phaneuf 

Michelle Phaneuf provides knowledge and experience that help today's companies manage transformational improvement in working relationships and foster a psychologically healthy environment with engaged an productive employees. By leveraging strong facilitation and coaching skills, and a mediator's toolbox of strategies and processes,  Michelle can support organizations to plan and execute programs of workplace fairness.

Nancy Love, PhD

Dr. Nancy Love, PhD has served as an educator, a coach, a mediator, a facilitator, an intervenor, an advisor, an author and a professional
speaker. Her area of focus is leadership and conflict management in the space between people, workplace relationships and the role that language plays on the journey towards common ground. She has been working to resolve and mitigate conflict in the workplace since 2002 when she founded the PULSE Institute and most recently served as an Advisor to the Centre for Values and Ethics at the Parks Canada Agency. She has also been an associate of the University of the Virgin Islands as author and instructor in the area of conflict resolution and serves on the mediation roster for the Alberta Department of Municipal Affairs.

Nancy’s extensive experience in all kinds of workplaces gives her the perspective needed to quickly evaluate conflict situations and prescribe a course of action. She applies the principles of Appreciative Inquiry and the skills of a mediator along with a strong background with the Enneagram to create valuable restorative experiences for teams and individuals in a wide variety of workplace settings.

Blaine Donais (contributor)

Blaine Donais,  LL.B., LL.M., C.MED., Q.ARB, PHSA, WFA, is a lawyer, mediator, arbitrator, investigator and leading expert in workplace conflict management. He is author of Workplaces That Work (2006); Engaging Unionized Employees (2010); and The Art and Science of Workplace Mediation (2014) all published by Carswell. He is president and founder of the Workplace Fairness Institute. He is an instructor of workplace conflict management at York University and University of Toronto (Centre for Industrial Relations and Human Resources) and acts as Visiting Lecturer at universities around the world. He is also Academic Coordinator for the York University SCS Advanced Mediation Certificate Program. He is co-chair of the ADR Institute of Ontario Chartered Mediators Regional Assessment Committee.

Assessments Only

Sessions 1-3

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Workplace Restoration

Sessions 4-6

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Full Package

All 6 Sessions

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Your source for ADR information and expertise.
Alberta's association of mediators and arbitrators. 

Our main office is located in Edmonton: 

#225, Tower 1
3697 Mill Woods Road NW 
Edmonton, AB T6K 3L6

Contact Us:

Toll Free: 1-800-232-7214
Edmonton area: (780) 433-4881
Fax: (780) 433-9024

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