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Our world is changing in so many ways and this means our manner of communication is changing. With covered faces and virtual meetings, we must rely more on the intention of the words that are being used to relay messages.

This workshop shows us how to bring kindness into communication by exploring the differences in and value of both empathy and sympathy, create empathic statements and how empathic responses can diffuse conflict and improve relationships. We look at the importance of being aware of alternate cultural responses in communication and how conflict can bring new insight and understanding to your personal and professional interactions.

Being kind in communications requires awareness, strength and courage.

Kindness and Communication Workshop – Conflict Resolution Day 2021Read More

Susan Sharp is the Sergeant in charge of the Vancouver Police Department (VPD) Mounted Unit.

A 22-year member of the VPD, Susan has worked in various operational positions in surveillance, property crime, and the Court and Detention Services section.

She is also a member of the Crisis Negotiator Team, where she is a Negotiating Liaison Officer who advises the Critical Incident Commander .

Susan shared some of her stories about what it’s like to be a police officer on horseback in Vancouver’s Stanley Park. She also shared some of the strategies her team uses when communicating with a person in crisis or negotiating with a high-risk subject.

This recording is from our September 29, 2021 ADR Webinar: