One of the most challenging and potentially uncomfortable responsibilities for those who deal with the public is dealing with individuals who exhibit anger or resistance. By following a few simple techniques, you can usually defuse tense situations without incident.
This course is designed to build an understanding of anger and defusing techniques students can use in their personal and professional lives. Students will practice active listening skills and assertive expression aimed at defusing difficult situations in this interactive course.
This workshop will help you understand the dynamics of anger and will provide you with the knowledge, self-awareness, and skills to verbally defuse situations.
Research shows that when people feel confident in the skills and abilities to deal with a problem, they are more likely to deal with the problem. Confronting angry people can be deeply uncomfortable, but t ignoring conflict and anger can lead to escalation and even violence. When people learn about anger and have techniques in their toolbelt, they may become effective interveners when tempers flare.
This course is also available as private training.
* This course is not designed for individuals interested in pursuing a career in Mediation. For more information on ADRIA's Mediation training, please click here first, or contact firstname.lastname@example.org.