April 2022 Learner Session: Apology in Mediation
Instructor: Mark Donovan
Apology in Mediation
There are few things that may happen in mediation that can have a bigger and more far-reaching impact than an apology. The right kind of apology can immediately change the emotional energy in the conversation and move parties toward reconciliation and, often, resolution. A poorly formed apology on the other hand can make things even worse. This session will explore aspects of apology in mediation including types of apologies, how apologies connect to interests, and specific techniques the mediator can use to leverage apologies—whether well or poorly formed—to serve the parties’ needs.
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