June 2022 Learner Session: Managing Emotions – Where Angels fear to tread
Course Description:How do we listen for and acknowledge emotions during conversations while recognizing hidden needs?
- Awareness of the importance of dealing with emotions
- Recognize own biases & awareness around emotions
- Apply communication skills – shifting from Feelings to Needs;
- Importance of applying reflecting, empathy and reframing skills
- Apply self care before and after a session with clients.
Instructor: Flo Lye
You will receive an email with login details prior to the session. Contact email@example.com to request details no later than 1 day before the session if you do not receive this information.