**Note: Our public training courses are on hold due to current social distancing recommendations regarding the COVID-19 virus. Please stay tuned for future dates.
We all have conflict in our lives. Whether you deal with others’ conflicts or have your own, becoming skilled in managing it can be a game-changer at home, at work, and at play.
It may be tempting to say that the problem is “other people”, but we cannot change other people more than they want to be changed. Instead, students will learn ways to change what can be changed, the “negotiables”.
In this course students will learn the importance of separating the person from the problem and skills that will help them discover previously unimagined possibilities for resolution.
This course is designed to give you the basic skills you need to more effectively manage conflict, including:
This interactive and applied training is designed to get students applying key concepts and practicing conflict management skills from the start of the course, so students will leave the course feeling able to start applying their new skills.