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Managing Conflict

**Note: Our public training courses are now offered online. 



We all have conflict in our lives. Whether you deal with others’ conflicts or have your own, becoming skilled in managing it can be a game-changer at home, at work, and at play. 

It may be tempting to say that the problem is “other people”, but we cannot change other people more than they want to be changed. Instead, students will learn ways to change what can be changed, the “negotiables”. 

In this course students will learn the importance of separating the person from the problem and skills that will help them discover previously unimagined possibilities for resolution. 

Objectives:

This course is designed to give you the basic skills you need to more effectively manage conflict, including:

  • Learn to separate the person from the problem, by:
    • Understanding your role in conflict
    • Learning to frame conversations around resolvable and neutral terms
    • Recognizing the difference between your perceived best solution and a wise solution
  • Gain a deeper understanding of your own and other’s needs and motivations, including how to uncover them, through:
    • Reflection, active listening, curiosity, and commitment to resolution
  • Find common ground and work towards resolution
  • Practice skills that are essential to conflict resolution, including some of those used by mediators, principled negotiators, and peace builders.

Outcomes:

This interactive and applied training is designed to get students using key concepts and practicing conflict management skills from the start of the course. Students will leave the course feeling able to start applying their new skills.

This course is also available as private training. 

* This course is not designed for individuals interested in pursuing a career in Mediation. For more information on ADRIA's Mediation training, please click here first, or contact education@adralberta.com.



Upcoming Dates & Further Details

    • Tuesday, May 11, 2021
    • 9:00 AM (MDT)
    • Wednesday, May 12, 2021
    • 12:00 PM (MDT)
    • Online
    • 15
    Register

    An ADRIA Public Offering



    Conflict is everywhere. Whether we think we are always stuck in the mud or able to rise above all the drama, we could all use some tips to better understand conflict.  When we understand conflict (what it is, its value, where it comes from, and tools available), we are better equipped to do something about it and approach it more confidently.  Understanding conflict may seem like “common sense”, but if that were the case we would all be much better at mitigating and managing it. Research shows that humans are less likely to deal with difficult topics they do not feel knowledgeable about.  By building a knowledge base, students will gain a sense of self-efficacy to take the plunge and experience the joys of approaching conflict with confidence.

    Whether you are a professional, in the trades, or in the service industry this course will help develop your interpersonal skills and add to your professional repertoire. This course is suitable for parents, teens, managers and supervisors, boards, committees, and teams.

    OBJECTIVES:

    his interactive course is designed to introduce students to basic conflict concepts, including:

    • what is conflict,
    • the value of conflict,
    • what contributes to conflict,
    • roles in conflict,
    • key components of conflict,
    • transforming conflict into something solvable,
    • and basic takeaways for managing conflict when it inevitably arises.

      OUTCOMES:

      This course is designed to introduce students to new ways of looking at conflict.  With these new understandings, students will be able to approach conflict more confidently and effectively.  Students will have easy-to-use tools that apply to a wide range of conflict situations. 

      This course is also available as private training.

      DATES:

      May 11 & 12 (9:00 -12:00)


      COST:

      Regular Registration (after April 11th): $395 + GST



      INSTRUCTOR: TBA


      DETAILS:
      This course may be eligible for the 
      Canada-Alberta Job Grant (CAJG) if taken in combination with other courses (CAJG approved courses or combination of courses must be 21 hours in length). Please consult the CAJG website.



      * This course is not designed for individuals interested in pursuing a career in Mediation. For more information on ADRIA's Mediation training, please click here first, or contact education@adralberta.com.


      • Tuesday, May 18, 2021
      • 9:00 AM (MDT)
      • Wednesday, May 19, 2021
      • 12:00 PM (MDT)
      • Online
      • 15
      Register

      An ADRIA Public Offering



      Many people confound assertive expression with being aggressive. But this is not the case. Being assertive is about expressing your rights and needs without hindering the rights and needs of others.

      The ability to be assertive, for many, takes practice. But it is practice that is well worth it.

      Assertive communication is about respect for yourself and for those around you with whom you communicate – it shows that you believe what you have to say is important, that you trust them enough to tell them what you need, as well as that you trust them to be able to hear what you have to say. 

      OBJECTIVES:

      This course is designed to give you greater confidence and skill in asserting your ideas, thoughts, and needs.

      • Learn to identify what you really need and then to ask for it.
      • Learn the principles and benefits of Assertive Expression
      • Practice “I Language”, Behaviour Description, as well as giving and receiving feedback in low-stakes and high stakes situations
      • Learn new tools for self-disclosure to balance out conflict conversations and to keep conversations productive
      • Understand the role of anger in conflict and how to use and defuse it

        OUTCOMES:

        Students will have more skills for using assertive communication effectively and will be more confident using these skills in their daily lives, as well as in conflict.  Students will have opportunities to practice skills in ways that give them flexibility for use in their lives.

        This course is also available as private training.

        DATES:

        May 18 & 19 (9:00 -12:00)


        COST:

        Regular Registration (after April 18th): $395 + GST



        INSTRUCTOR: TBA


        DETAILS:
        This course may be eligible for the 
        Canada-Alberta Job Grant (CAJG) if taken in combination with other courses (CAJG approved courses or combination of courses must be 21 hours in length). Please consult the CAJG website.



        * This course is not designed for individuals interested in pursuing a career in Mediation. For more information on ADRIA's Mediation training, please click here first, or contact education@adralberta.com.


        • Thursday, June 03, 2021
        • 9:00 AM (MDT)
        • Saturday, June 05, 2021
        • 12:00 PM (MDT)
        • Online
        • 15
        Register

        An ADRIA Public Offering



        We all have conflict in our lives.  Whether you deal with others’ conflicts or have your own, becoming skilled in managing it can be a game-changer at home, at work, and at play.  It may be tempting to say that the problem is “other people”, but we cannot change other people more than they want to be changed. Instead, students will learn ways to change what can be changed, the “negotiables”. 

        In this course students will learn the importance of separating the person from the problem and skills that will help them discover previously unimagined possibilities for resolution. 

        OBJECTIVES:
        This course is designed to give you the basic skills you need to more effectively manage conflict, including:

        • Learn to separate the person from the problem, by:
          • understanding your role in conflict
          • learning to frame conversations around resolvable and neutral terms
          • recognizing the difference between your perceived best solution and a wise solution
        • Gain a deeper understanding of your own and other’s needs and motivations, including how to uncover them, through:
          • reflection, active listening, curiosity, and commitment to resolution
        • Find common ground and work towards resolution
        • Practice skills that are essential to conflict resolution, including some of those used by mediators, principled negotiators, and peace builders.

        OUTCOMES:
        This interactive and applied training is designed to get students applying key concepts and practicing conflict management skills from the start of the course, so students will leave the course feeling able to start applying their new skills.

        This course is also available as private training.

        DATES:

        June 3, 4 & 5 (9:00 -12:00)


        COST:

        Regular Registration (after April 18th): $595 + GST


        INSTRUCTOR: Carolyn Mercier, C.Med


        DETAILS:
        This course may be eligible for the 
        Canada-Alberta Job Grant (CAJG) if taken in combination with other courses (CAJG approved courses or combination of courses must be 21 hours in length). Please consult the CAJG website.



        * This course is not designed for individuals interested in pursuing a career in Mediation. For more information on ADRIA's Mediation training, please click here first, or contact education@adralberta.com.


        • Tuesday, July 27, 2021
        • 9:00 AM (MDT)
        • Wednesday, July 28, 2021
        • 12:00 PM (MDT)
        • Online
        • 15

        An ADRIA Public Offering



        Conflict is everywhere. Whether we think we are always stuck in the mud or able to rise above all the drama, we could all use some tips to better understand conflict.  When we understand conflict (what it is, its value, where it comes from, and tools available), we are better equipped to do something about it and approach it more confidently.  Understanding conflict may seem like “common sense”, but if that were the case we would all be much better at mitigating and managing it. Research shows that humans are less likely to deal with difficult topics they do not feel knowledgeable about.  By building a knowledge base, students will gain a sense of self-efficacy to take the plunge and experience the joys of approaching conflict with confidence.

        Whether you are a professional, in the trades, or in the service industry this course will help develop your interpersonal skills and add to your professional repertoire. This course is suitable for parents, teens, managers and supervisors, boards, committees, and teams.

        OBJECTIVES:

        his interactive course is designed to introduce students to basic conflict concepts, including:

        • what is conflict,
        • the value of conflict,
        • what contributes to conflict,
        • roles in conflict,
        • key components of conflict,
        • transforming conflict into something solvable,
        • and basic takeaways for managing conflict when it inevitably arises.

          OUTCOMES:

          This course is designed to introduce students to new ways of looking at conflict.  With these new understandings, students will be able to approach conflict more confidently and effectively.  Students will have easy-to-use tools that apply to a wide range of conflict situations. 

          This course is also available as private training.

          DATES:

          July 27 & 28 (9:00 -12:00)


          COST:

          Regular Registration (after June 27th): $395 + GST



          INSTRUCTOR: TBA


          DETAILS:
          This course may be eligible for the 
          Canada-Alberta Job Grant (CAJG) if taken in combination with other courses (CAJG approved courses or combination of courses must be 21 hours in length). Please consult the CAJG website.



          * This course is not designed for individuals interested in pursuing a career in Mediation. For more information on ADRIA's Mediation training, please click here first, or contact education@adralberta.com.


          • Tuesday, August 10, 2021
          • 9:00 AM (MDT)
          • Thursday, August 12, 2021
          • 12:00 PM (MDT)
          • Online
          • 15

          An ADRIA Public Offering



          We all have conflict in our lives.  Whether you deal with others’ conflicts or have your own, becoming skilled in managing it can be a game-changer at home, at work, and at play.  It may be tempting to say that the problem is “other people”, but we cannot change other people more than they want to be changed. Instead, students will learn ways to change what can be changed, the “negotiables”. 

          In this course students will learn the importance of separating the person from the problem and skills that will help them discover previously unimagined possibilities for resolution. 

          OBJECTIVES:
          This course is designed to give you the basic skills you need to more effectively manage conflict, including:

          • Learn to separate the person from the problem, by:
            • understanding your role in conflict
            • learning to frame conversations around resolvable and neutral terms
            • recognizing the difference between your perceived best solution and a wise solution
          • Gain a deeper understanding of your own and other’s needs and motivations, including how to uncover them, through:
            • reflection, active listening, curiosity, and commitment to resolution
          • Find common ground and work towards resolution
          • Practice skills that are essential to conflict resolution, including some of those used by mediators, principled negotiators, and peace builders.

          OUTCOMES:
          This interactive and applied training is designed to get students applying key concepts and practicing conflict management skills from the start of the course, so students will leave the course feeling able to start applying their new skills.

          This course is also available as private training.

          DATES:

          August 10, 11 & 12 (9:00 -12:00)


          COST: 

          Early Bird Registration (until July 11th): $525 + GST

          Regular Registration (after July 11th): $595 + GST


          INSTRUCTOR: TBA


          DETAILS:
          This course may be eligible for the 
          Canada-Alberta Job Grant (CAJG) if taken in combination with other courses (CAJG approved courses or combination of courses must be 21 hours in length). Please consult the CAJG website.



          * This course is not designed for individuals interested in pursuing a career in Mediation. For more information on ADRIA's Mediation training, please click here first, or contact education@adralberta.com.


          • Wednesday, August 18, 2021
          • 9:00 AM (MDT)
          • Thursday, August 19, 2021
          • 12:00 PM (MDT)
          • Online
          • 15

          An ADRIA Public Offering



          Many people confound assertive expression with being aggressive. But this is not the case. Being assertive is about expressing your rights and needs without hindering the rights and needs of others.

          The ability to be assertive, for many, takes practice. But it is practice that is well worth it.

          Assertive communication is about respect for yourself and for those around you with whom you communicate – it shows that you believe what you have to say is important, that you trust them enough to tell them what you need, as well as that you trust them to be able to hear what you have to say. 

          OBJECTIVES:

          This course is designed to give you greater confidence and skill in asserting your ideas, thoughts, and needs.

          • Learn to identify what you really need and then to ask for it.
          • Learn the principles and benefits of Assertive Expression
          • Practice “I Language”, Behaviour Description, as well as giving and receiving feedback in low-stakes and high stakes situations
          • Learn new tools for self-disclosure to balance out conflict conversations and to keep conversations productive
          • Understand the role of anger in conflict and how to use and defuse it

            OUTCOMES:

            Students will have more skills for using assertive communication effectively and will be more confident using these skills in their daily lives, as well as in conflict.  Students will have opportunities to practice skills in ways that give them flexibility for use in their lives.

            This course is also available as private training.

            DATES:

            August 18 & 19 (9:00 -12:00)


            COST:

            Regular Registration (after July 19th): $395 + GST



            INSTRUCTOR: TBA


            DETAILS:
            This course may be eligible for the 
            Canada-Alberta Job Grant (CAJG) if taken in combination with other courses (CAJG approved courses or combination of courses must be 21 hours in length). Please consult the CAJG website.



            * This course is not designed for individuals interested in pursuing a career in Mediation. For more information on ADRIA's Mediation training, please click here first, or contact education@adralberta.com.



          Your source for ADR information and expertise.
          Alberta's association of mediators and arbitrators. 

          Our main office is located in Edmonton: 

          #225, Tower 1
          3697 Mill Woods Road NW 
          Edmonton, AB T6K 3L6

          Contact Us:

          Toll Free: 1-800-232-7214
          Edmonton area: (780) 433-4881
          Fax: (780) 433-9024
          Email: info@adralberta.com

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