What to Expect from this Workshop

This one-day workshop, especially designed for ADR Practitioners, will provide you with a fundamental understanding of the dynamics behind such behaviour and reasons why managers and HR Advisors find this task so challenging; and often fail. It will provide you with the tools to coach and support them in a process that offers an informal approach that will set the basis to manage the individual’s behaviour in a positive framework; and that will also better lay down the grounds for a formal process, if required.

This workshop is based on Dr. Laura Crawshaw’s research and method of coaching abrasive managers also known as Boss Whispering (see Dr. Crawshaw’s Taming the Abrasive Manager, Viking Press, 2007).

Learning objectives

• Learn a step by step informal approach for managers to better address unacceptable conduct and inappropriate behaviour: the intervention 
• Learn why addressing such abrasive behaviour is so challenging, including unconscious fears and predictable defence mechanisms, and acquire concrete tools to help managers overcome them 
• Gain insight into some of the reasons employees behave harshly towards others
• Learn how to prepare a manager to intervene calmly and confidently to address inappropriate behaviour 
• Learn how to prepare a manager to deal with the employee’s reaction and defense mechanisms

Your Facilitator, Sylvie Matteau LL.M., is the Executive Director of the Boss Whispering Institute of Canada and Partner at ADR Education. An ADR Practitioner for close to 30 years and former Vice-President of the Public Service Labour Relations Board, Sylvie regularly coaches executives and counsel organizations looking to improve workplace climate.