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About ADRIA

ADR Institute of Alberta

The source of Alternative Dispute Resolution information, resources and expertise in Alberta Alberta’s professional association of mediators, arbitrators and other ADR practitioners

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    • Vision, Mission & Values
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    • Our Staff
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  • What We Do
    • ADR Resources for the Public
    • Training in Conflict Management
    • Directory of ADR Professionals
    • Select & Appoint Service
    • Complaints Resolution
    • Projects & Partnerships
    • Canadian Motor Vehicle Arbitration Plan (CAMVAP)
  • Membership
    • Become a Member
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    • Membership for Organizations
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    • All Events
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    • 2022 Annual General Meeting
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Defusing Techniques : Group Training

You are here: Home / ADR Training / Build Skills in My Organization / Defusing Techniques : Group Training

One of the most challenging and potentially uncomfortable responsibilities for those who deal with the public is dealing with individuals who exhibit anger or resistance. By following a few simple techniques, you can usually defuse tense situations without incident.

This course is designed to build an understanding of anger and defusing techniques students can use in their personal and professional lives. Students will practice active listening skills and assertive expression aimed at defusing difficult situations in this interactive course.

This course is suitable for a wide range of groups, such as parents, teens, teachers, nurses, doctors, trades people, managers and supervisors, boards, committees, coaches, teams, etc.

Objectives

This workshop will help you understand the dynamics of anger and will provide you with the knowledge, self-awareness, and skills to verbally defuse situations.

  • Understand the dynamics of anger
  • Reduce the stress level of handling these situations
  • Gain confidence in handling difficult situations
  • Practice defusing difficult and demanding situations
  • Learn communication and assertiveness skills for defusing tense situations
  • Learn verbal/non-verbal techniques for de-escalating anger, hostility and resistance

Outcomes

Research shows that when people feel confident in the skills and abilities to deal with a problem, they are more likely to deal with the problem. Confronting angry people can be deeply uncomfortable, but ignoring conflict and anger can lead to escalation and even violence. When people learn about anger and have techniques in their toolbelt, they may become effective interveners when tempers flare.

  • Practice and apply key concepts from the start of the course, Students will leave the course feeling able to start applying their new skills.
  • Gain techniques for dealing with anger and defusing situations in non-violent, non-physical ways. 
  • Gain a sense of self-efficacy to defuse anger and hostility.
  • Develop your interpersonal skills and add to your professional repertoire. 

Please contact the Director of Professional Development by email or toll-free at 1-800-232-7214 ext.115 for further information.

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800-232-7214
780-433-4881
info@adralberta.com

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#225, Tower 1
3697 Mill Woods Road NW
Edmonton, AB T6K 3L6

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